PayXpress – PayXpert Support

Settings (PayXpress)

Setting an Admin PIN Setting a PIN for CB features Selecting another Originator There are a few options available in the settings menu of PayXpress to help the advanced user. These include, for example, setting an Admin PIN, and selecting another Originator (or a default one) to perform transa...

Refund a card payment

If a transaction has already been collected by your bank (this happens overnight), then you will not be able to cancel it. You can, however, perform a refund.You can also perform a partial refund, if desired.PayXpressRefunding money to the cardholder is easy. To perform a refund in PayXpress, tap...

Accept a card payment

It’s very easy to perform basic operations like accepting a card payment and printing a receipt.PayXpressTo accept a card payment on your POS terminal, open PayXpress and enter in the sales amount. Tap “Validate”. The customer presents his or her card and we process the payment. The customer can ...

Cancel a card payment

Here is how to cancel a transaction that was made earlier in the day. The process is slightly different depending on which PayXpress app you are using. You can only cancel a transaction if it has been performed earlier in the same day. Once it has been collected (in the evening), you must refund ...

Print a copy of the last ticket

If your customer chooses not to print a receipt and then changes his or her mind, it is super easy to print it from the app. Fetching a copy of your last merchant ticket is easy as well. Re-printing a ticket is a bit different depending on which PayXpress app you are using.PayXpressTo duplicate t...

Calculator

The PayXpress+ Calculator is a great way to add up the items in your customer’s order so that you can calculate their total bill. The best part about the Calculator is that it flows seamlessly into the payment screen.Enabling the CalculatorTo activate the Calculator, turn it on in the Settings me...

Session manager

You may have 5 or 10 employees but only one POS terminal. So how do you know which employee has made a given sale? Whose tips are those? Who is making customers the happiest? We offer a way for you to keep track of each employee’s performance during their shift each day. By beginning a sessio...

Satisfaction survey and Tips

Just because your customer wants to pay by credit card should not mean he or she cannot leave a tip if desired. We have created a visual and intuitive way for them to leave your servers a tip on the very POS device they will use to pay on.Tips will indeed make your cashiers happy, but the Satisfa...

Split payments

If you’re in the restaurant business, you know how many times a group of customers has asked you to split their bill. Have you had to start over with separate bills? Have you had to tell them “No”? With PayXpress+ you can do this right on the POS, making life easier for you and your customers. Ho...