Here is how to cancel a transaction that was made earlier in the day. The process is slightly different depending on which PayXpress app you are using.
You can only cancel a transaction if it has been performed earlier in the same day. Once it has been collected (in the evening), you must refund your shopper instead.
You must enter in the exact amount of the original transaction in order for the cancellation to work.
PayXpress
To cancel a transaction before it is collected from your bank, open PayXpress and tap the Options “···” button. Select “Cancellation” and enter in the exact amount of the original transaction. Tap “Validate”:
The customer presents his or her card and we process the cancellation. Both the customer and merchant copies of the receipt are automatically printed.
PayXpress+
Performing a cancellation in PayXpress+ is super easy thanks to the shortcut button.
To cancel a transaction (as long as it has not been collected by your bank yet), open PayXpress+ and tap the “Request void payment” button. Enter in the exact amount of the original transaction. Tap “Validate”:
The customer presents his or her card and we process the cancellation. Both the customer and merchant copies of the receipt are automatically printed.