Issues – PayXpert Support

Transaction rejected: attempt to rebill an invalid referral transaction. Return code: 442

Symptoms Transaction declined with code 442 - attempt to rebill an invalid referral transaction. Only Rebills are affected Cause The merchant is trying to Rebill from the previous Rebill, when they should do a Rebill from the initial Sale. Resolution The merchant must modify the rebills to be f...

Transaction declined: sale soft decline - SCA required. return code: 065

Symptoms The transaction gets rejected with the following error code: sale soft decline - SCA required. return code: 065 Cause The time limit for the 3D security check has been exceeded, or it hasn't gone through correctly. - The time limit is generally 5 minutes. - Check the time differenc...

POS device not connecting with WeChat - Simyo SIM card issue

Symptoms WeChat status "Not available" when selecting a payment method after creating it. Declined: Reject reason -1 Cause There are several things that could be causing this error. One of them could be caused by the SIM card not connecting properly to WeChat. If we use Wi-Fi on the devices, the...

Transaction declined: sale soft decline - SCA required. return code: 065 in MOTO payments

Symptoms Payment by email (MOTO) gets rejected with the following output: sale soft decline - SCA required. return code: 065 The payment is being attempted through a MOTO transaction. Cause This error originates from a restriction from the cardholder's financial institution. When trying to make t...