Troubleshooting procedures and guidelines
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Explanation of the error code type (304)
{"errorCode":"304","errorMessage":"Website verification failed, wrong websiteID or password"} This error can be received due to an invalid format of the API KEY when is generated. Is possible that your integration doesn't accept some special characters. To fix the issue, please contact:...
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Issues
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Transaction rejected: attempt to rebill an invalid referral transaction. Return code: 442
Symptoms Transaction declined with code 442 - attempt to rebill an invalid referral transaction. Only Rebills are affected Cause The merchant is trying to Rebill from the previous Rebill, when they should do a Rebill from the initial Sale. Resolution The merchant must modify the rebills to be f...
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Transaction declined: sale soft decline - SCA required. return code: 065
Symptoms The transaction gets rejected with the following error code: sale soft decline - SCA required. return code: 065 Cause The time limit for the 3D security check has been exceeded, or it hasn't gone through correctly. - The time limit is generally 5 minutes. - Check the time differenc...
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POS device not connecting with WeChat - Simyo SIM card issue
Symptoms WeChat status "Not available" when selecting a payment method after creating it. Declined: Reject reason -1 Cause There are several things that could be causing this error. One of them could be caused by the SIM card not connecting properly to WeChat. If we use Wi-Fi on the devices, the...
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Transaction declined: sale soft decline - SCA required. return code: 065 in MOTO payments
Symptoms Payment by email (MOTO) gets rejected with the following output: sale soft decline - SCA required. return code: 065 The payment is being attempted through a MOTO transaction. Cause This error originates from a restriction from the cardholder's financial institution. When trying to make t...
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