FAQ

Most common questions using our application

  • Guide on Two-Factor Authentication (2FA) to access Payxpert's Back Office

       What is Two-Factor Authentication (2FA)?Two-factor authentication (2FA) is a method of authentication where, in addition to the username and password, a second factor is required to validate the login. This second factor can be an email, an SMS, or a one-time password (OTP). The directive from...

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  • Guide d'utilisation Zendesk

    IntroductionBienvenue sur le portail d'assistance client de PayXpert. Nous utilisonsZendesk pour gérer les demandes de support et fournir des ressources d'aideen ligne. Ce guide vous aidera à comprendre comment utiliser le portail clientde Zendesk pour soumettre des tickets, suivre vos demandes e...

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  • How does the banks' chargeback process work?

    Question How does the banks' chargeback process work?   Answer The banks' chargeback process involves several steps and follows a specific set of guidelines, documentation requirements, deadlines, and chargeback codes. Let's break down the process into distinct stages: Step 1: The customer init...

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