SUPPORT

What is a blacklist?

We have created a global blacklist (“black list”) as a list of entities/people that have proven to be unacceptable or untrustworthy of accepting payments of any kind from. These entities can be email addresses used for fraud, IP addresses of servers or places of suspected crimes, or credit card numbers used in the past for known frauds. Our blacklist is being updated constantly. We protect all our merchants from entities on this long list.

As a PayXpert merchant, you can also have your own, individual blacklist.

What can be added to my blacklist?

We accept the following items in our blacklist:

  • IP addresses: the IP used to connect to our payment page. The IP shows the location of the person, and some locations can be considered high risk.

  • Credit card numbers: A card used for frauds, either stolen or created. We never show the full number, however you can see the first 6 digits and the last 4.

  • Email addresses: An email that was used to process a fraudulent or high-risk payment in the past.

How do I add an item to my blacklist?

Please see the related articles for instructions. If you don´t have permission to view these tabs, please contact your account manager.

Related articles 

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