SUPPORT

Transactions

When talking about transactions, we must consider both the type of transaction and the operation that was performed. There are credit card transactions, for example, but also other types, like alternative payment transactions (if configured), like WeChat and Alipay transactions, and bank transfers. One type of transaction actually works the other way (money flows from you to the customer): this is called a chargeback. As for operations, they don’t always involve the flow of money. Below is a list of operations that you could see, and what they mean.

Operation

What it means

Authorize

A check with the issuing bank that sufficient funds exist in order to be able to proceed with a sale. The authorization operation also makes sure the credit card has not been reported lost or stolen.

If authorization clears, the funds are reserved for settlement (for a period of time that depends on the issuing bank)

Capture

A green light for a given authorization to go through at the next available settlement period. Depending on the acquirer, multiple captures are permitted on a transaction, but the sum of captured amounts must not exceed the initial authorize amount

Cancel

This operation reverses an authorization, before a capture is made. No sale will show up in your customer’s account

Sale

Both the authorization and capture in one transaction. This is the most common type of operation

3-D Secure check

A check with the credit card issuer to see if the cardholder is enrolled in 3DS, an industry standard for online shopping security. Customers enrolled in 3DS must authenticate with their bank during a purchase. This can be done via banking app, web page, SMS etc.

EU regulations now warrant the 3D Secure v2 workflow to be followed if this check passes.

Rebill

Charging your customer a consecutive time for a recurring order. Rebills must be connected to an original sale (or authorization or capture).

Refund

A reimbursement, be it whole or partial, from you to a consumer, for a transaction that was already settled. Refunds can me made on sales (or captures) and rebills. The amount will show up in your customer’s account as a credit.

Refunds are less painful than chargebacks, typically, because the acquiring bank does not need to get involved, which can cause extra fees to be generated.

There is also an “undefined” type of operation, reserved for chargebacks and fraud alerts, when we are informed of them by your bank. The resulting code reads “000” for these items, meaning that we have successfully registered the instance for your records.

To view a list of your transactions, click the Processing tab and select Transactions.

The default columns in this table show the transaction’s ID, the type of transaction, the type of operation, the Originator it was conducted through, the amount of the transaction, the date and time it occurred, the result of the transaction and some actions icons.

Our most recent credit card transactions, for all our Originators

Click on the View 🔍 button in the last column to view more detailed information on that specific transaction. 

Tip: Click the PDF icon to the right of the View 🔍 icon to create a PDF version of that transaction’s information.

When viewing any transaction, a page with several tabs appears:

This credit card rebill was declined

The Main information tab, pictured above, shows you details on the transaction and your customer. You can view details like the customer’s address and the which bank issued the credit card.

The Related transactions tab is helpful because it shows you the transactions that are connected to this one, if any.

In this case, we can see that there was a transaction earlier in the year that is connected to this rebill

The Operations tab is only visible if a transaction was successful; here, you can make a refund if needed. The Blacklist tab gives you the option to block any future transactions that this shopper may try to make. The Issues tab allows you to link the individual transaction to an existing Support ticket. See the related articles at the bottom of this page for instructions in each case.

Quick access to transaction info

Another way to access a transaction’s details is to click on the blue Transaction ID in the first column.

For normal transactions, a window will appear, showing the transaction number in the top left. You can view the same “Main information” details as before, but this time, the info is spread out over several tabs.

The General tab, shown above, shows the transaction type, its ID, status, amount, etc. You can see the credit card, WeChat, Alipay, or bank transfer details (whichever correspond to that transaction type) in the lower section:

The Source tab details the Originator used for the transaction:

The Shopper tab provides personal information on the customer who completed that transaction:

The Shopping tab shows the Order ID, as well as shipping and affiliation details (if any).

The Features tab shows which PayXpert product was used in conjunction with the Originator to perform the transaction:

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