SUPPORT

Representments

A representment is the overturning of a chargeback, where you are awarded the amount of the original transaction. In other words the bank considers the supporting material in your dispute as sufficient proof to do so.

note

Chargeback fees are not overturned, however: only the chargeback amount.

Chargeback fees are not overturned, however: only the chargeback amount.

The dispute process is handled via email, so therefore, representments do NOT appear in the Backoffice. This tab will always be empty, even if your chargeback is overturned.

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