SUPPORT

Navigating and using the Backoffice

The PayXpert Backoffice offers standard navigation with many easy-to-use features and functionalities. The navigation bar is located on the left, with 7 tabs. It expands when you scroll over it, and collapses when you scroll off:

Expanded navigation bar showing tab names

Collapsed navigation bar

The main tabs on the menu bar allow you to access areas providing different information on your payment channel(s):

Tab

Sub-tabs

Home

None. Direct access to your Home dashboard

Processing

Transactions, Subscriptions, Virtual terminals (MOTO)

Risk

Chargebacks, Disputes, Requests for information, Reversals, Representments, Frauds

Accounting

Invoices, Wallets, Holdbacks

Statistics

None. Direct access to the Statistics page

Settings

Profile, Companies, Originators, Blacklists, Subscription offers

Support

None. Direct access to the Support area

Please note that, depending on your role, some tabs may not be available.

Returning Home

The home page, shown every time you log in, is the Home dashboard. You can easily return to your dashboard by clicking the Home tab:

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