Introduction and concepts

This introductory chapter contains information about this guide, as well as a high-level description of some important concepts we use at PayXpert about our Backoffice. Information is general in nature and more technical information is available about the Backoffice and these concepts upon request.

About this document

The content contained in this online guide is currently being updated with more great topics! However, if you don’t find what you need, please search this space, or open a Support ticket.

The information provided in all product advice, safety data and technical data is to the best of our knowledge correct but not all-inclusive and without warranty, express or implied, and is to be used solely as a guide. Similarly, all technical advice, whether verbal or in writing is for guidance and is given in good faith but without warranty, express or implied, since usage, care and skill of application are beyond our control. PayXpert Ltd. can accept no liability for the performance of our products, or any damage resulting from being misused, used for other purposes than those intended for it, disassembled, modified or repaired by persons not authorised by PayXpert Ltd., as well as any other fault or lack of care attributable to the client.

The PayXpert Backoffice allows you to control all your payment gateways, operations, view statistics, and much more all in one place, improving payment workflow management, risk analysis, and general administration. Users can enjoy access to data on consumers and their businesses for better real-time decision making, as well as risk assessment and control.

This content is the property of PayXpert Ltd. It must not be reproduced in whole or in part or otherwise disclosed without prior written consent. The official controlled copy of this manual is the digitally signed PDF document held within our network server and visible to all authorised users. All printed copies, and all electronic copies and versions, except the ones described above, are considered uncontrolled copies and as such should be used for reference only.


The PayXpert logo is a registered trademark of PayXpert Ltd. Other trademarks and service marks in this document are the sole property of PayXpert or their respective owners.

Contact information

For further information on this document, please contact us at:

PayXpert Spain
Av. Diagonal, 440, 7º
08037 Barcelona

Tel: +34 934 91 4781 / Email:

Purpose and scope

We are here to help you run your business smoothly. That is why this online guide gives you comprehensive, user-friendly information on how to use the PayXpert Backoffice. No fuss, just the information you need to work and solve issues.

Who should use this document?

Anyone who is interfacing with the PayXpert Backoffice, such as merchants or system administrators and developers, or other users.

Reading this document

This document contains various standard icons to help identify and highlight crucial information:

Information boxes give specific tips and data about a process, step, etc.


Notes give key information about an issue to be applied in that section.

Notes give key information about an issue to be applied in that section.

Remember boxes give reminders about issues or commonly used information.

Warning boxes highlight sensitive information or configurations that could affect a process or data.

Error boxes show instances where errors normal occur and how to avoid them.