SUPPORT

How to make a refund with your POS

Sometimes a customer will request a refund, and may or may not present their ticket. There 3 ways to make a refund with the PayXpress terminal.

Scan the QR code on the receipt

If your customer presents a QR code on his or her ticket and requests a refund, here is what to do:

  1. Click Main menu > Refund.

  2. Scan the QR code on the customer’s receipt with the POS terminal.

  3. Enter the refund amount.

  4. Confirm.

How to make a refund with no receipt

Sometimes, you may need to make a refund even if the customer does not present a receipt. There are two ways this can be done:

Use transaction history

If your customer knows the date of the transaction and how much it was for:

  1. Request the transaction date and amount.

  2. Click Main menu > History.

  3. Find the transaction to refund by the date and amount.

  4. Click on the transaction to access it.

  5. Click Refund and confirm the amount.

Use the transaction ID

If you have the transaction ID and wish to make a refund for that transaction:

  1. Request the transaction ID.

  2. Click Main menu > History.

  3. Find the transaction to refund by entering in its ID.

  4. Click on the transaction to access it.

  5. Click Refund and confirm the amount.