How to link a transaction to a Support ticket
If you have a particular transaction that you need help with or would like to highlight as an example of the issue you are experiencing, you can use a shortcut to link a transaction to one of your existing Support tickets.
Let’s say, for example, that you have created a ticket “All Swiss transactions are getting cancelled” and you want to link it to an example transaction.
To link a transaction to a Support ticket:
Click the Processing tab and select Transactions. Your list of transactions appears.
Find the transaction you want to link. Click the View 🔍 button to open it.
Go to the Issues tab. Click the Link this entity button.
In the window that appears, select the Support ticket you wish to link to:
The ticket appears on the list. It is now linked to your transaction.
To unlink a transaction from a Support ticket, just click the Unlink button in the Actions column: