SUPPORT

How to capture an authorization

Authorization transactions must be settled within 7 days by your customer’s bank. If this capture does not occur, then the transaction will be cancelled by your bank. To avoid this, you can perform the capture operation yourself. You can do this in the Backoffice.

To capture an authorization prematurely:

  1. First, find the authorization in question. Go to the Processing tab and click Transactions.

  2. Filter for the transaction:

    Filtering for the authorization amount, for example

  3. Click the View 🔍 button to open the authorization:

  4. (Optional) In the Main information tab, you can double-check the shopper details, if desired.

  5. Go to the Operations tab. Notice the Capture area: the authorization amount is filled in by default. Click the Capture button:

note

You can perform a partial capture, if desired, by changing the Capture amount here. Please note that if the remaining amount is not captured within the 7 days (from the authorization), then it will be lost.

You can perform a partial capture, if desired, by changing the Capture amount here. Please note that if the remaining amount is not captured within the 7 days (from the authorization), then it will be lost.

6. The system processes your capture, after which you should see a confirmation message.

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