SUPPORT
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FAQ
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General
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What types of businesses are prohibited?
What is a Self-Assessment Questionnaire (SAQ) and why do I have to fill one out?
My account
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I cannot log in to the Backoffice
How can I change the E-mail address that is used for notifications?
How can I change my bank account details?
Do I have a holdback?
Payment Page
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What should I do if I want to aggregate another website for accepting payments online?
Can I have my own personalized Payment Page?
Online Fraud Risk Management
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If a customer’s transaction is refused or declined how can I get more information?
Can I use my merchant account for outgoing payments to third parties?
How can I minimize the risk of chargebacks?
What is 3D Secure?
What is a blacklist?
My transactions
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How long does it take for an order to be processed?
How do I check the status of a transaction?
Do customers automatically receive a message confirming their order?
Whose name will appear in my customers’ bank account statements?
How can I cancel or refund an order after it’s been placed?
Can I give a partial refund to my customer?
Where can I find my transaction history?
How can I create a periodic subscription?
Can I perform a partial capture on a transaction?
What is "pay by link" and how do I use it?
A shopper did not receive a refund after a ‘Canceled’ or ‘Expired’ 'Authorization' transaction. Why not?
Billing
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How can I check the amount payable to me by PayXpert?
How often will I receive my payouts?
When will I receive my next invoice?
Which currencies can PayXpert offer for processing and settlement?
Are there any limits for the total volume of billing?

Billing

Frequently asked questions about billing (receiving your payouts).

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How can I check the amount payable to me by PayXpert?
How often will I receive my payouts?
When will I receive my next invoice?
Which currencies can PayXpert offer for processing and settlement?
Are there any limits for the total volume of billing?