If you have a particular transaction that you need help with or would like to highlight as an example of the issue you are experiencing, you can use a shortcut to link a transaction to one of your existing Support tickets.
Let’s say, for example, that you have created a ticket “All Swiss transactions are getting cancelled” and you want to link it to an example transaction.
To link a transaction to a Support ticket:
Click the Processing tab and select Transactions. Your list of transactions appears.
Find the transaction you want to link. Click the View button to open it.
Go to the Issues tab. Click the Link this entity button.
In the window that appears, select the Support ticket you wish to link to:
The ticket appears on the list. It is now linked to your transaction.
To unlink a transaction from a Support ticket, just click the Unlink button in the Actions column: