What is a credit card chargeback? What is PayXpert’s credit card chargeback policy?
Please see our related information for a detailed explanation.
Online Fraud Risk Management
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How can I reduce the occurrence of customer disputes?
Please see our related information for a detailed explanation. -
If a customer’s transaction is refused or declined how can I get more information?
You can find this information in our BackOffice in the Processing > Transaction section. Each transaction has a return code... -
Can I use my merchant account for outgoing payments to third parties?
No, this is not possible as it does not comply with the Anti-Money Laundering directive.