What is a credit card chargeback? What is PayXpert’s credit card chargeback policy? Please see our related information for a detailed explanation.
How can I reduce the occurrence of customer disputes? Please see our related information for a detailed explanation.
If a customer’s transaction is refused or declined how can I get more information? You can find this information in our BackOffice in the Processing > Transaction section. Each transaction has a return code...
Can I use my merchant account for outgoing payments to third parties? No, this is not possible as it does not comply with the Anti-Money Laundering directive.