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Refunds – How to

Refunds increase customers` confidence and minimise the risk of chargebacks. Refunds can be for the total amount or a partial refund of the amount of the transations, but never greater. We made refunds easy and convenient to do.

  • go to Processing > Transactions in the main menu.
  • Search the transaction you would like to refund. Check here to know more about transactions.
  • In the action column click on the magnify glass icon to holdback actionsopen the details of the transaction.
  • Click on the Operations tab
  • If the transaction allows a refund an option will be visible as shown below.

Refund

 

 

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