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MOTO(Mail Order/Telephone Order) – How to use it

Classic Mode

The classic mode is used to process a transaction directly over the phone. The compulsory information is:

  • Order ID: any reference for the transaction. It could be the order number, invoice number, client number or any other reference.
  • Amount: the amount of the transaction
  • Card number, expire date and CVV
  • Name and Surname of the cardholder that is shown in the card.
  • email address of the cardholder.

The customer will always receive an confirmation email in the language selected.

Transaction operation

There are two types of transaction available:
– Sales: withdraw the amount specified from the cardholder directly.
– Authorize: Lock the amount specified but does not withdraw.

Email Mode

Email mode is an alternative payment method when the client or the merchant prefer not to take the customer´s credit card details directly. An email is sent of the customer with a link to a pre filled payment page. The customer enters himself the payment details and process the transaction.


Subscriptions in MOTO

The subscription option in MOTO splits a specified amount into several regular payments until it reach the full amount. The first partial payment is processed directly followed by the iteration payments.

An example of a MOTO subscription payment is:

  • Lets say you need to charge the customer €200 in total. So you enter the amount in the Amount field.
  • Select the Subscription check box.
  • In Part Payment enter the amount of recurring payment you wish to charge the customer. Lets say 10.
  • Select the periodicity – days, weekly or monthly. The next payment will be processed the next day, or same day next weeks, or same day next month.

Therefore, following the example above, the €200 will be split into 10 payment of €20 each and it will be processed at the time specified.


MOTO subscription


If you need these options and do not have MOTO, please contact your Account Manager.

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