PayXpert Support Website

Backoffice Merchant Guide

Access all your transaction information from one stop

Chargebacks > Subscriptions >

POS & MPOS Guide

Integrated in-store payment solution with PayXpress APP

How to make a refund with your POS > Getting started with your POS device >

FAQ

Frequently asked questions from merchants

How can I minimize the risk of chargebacks? > I cannot log in to the Backoffice >

Featured support articles

Vidéos sur le Backoffice (FR)

D é couvrez nos rubriques d'auto-formation pour d é marrer avec notre plateforme centrale. 2 7 Premiers pas avec le Backoffice youtube com/atlassian/confluence/extra/widgetconnector/templates/youtube.vm 400px 300px https://www.youtube.com/watch?v=RmDlIyDs_tE&list=PLYEdxnNL4nnoAo2ulQn-7v42aPlMa1ivc&index=1 Fonctionnalit é s g é n é rales youtube com/atlassian/confluence/extra/widgetconnector/templates/youtube.vm 400px 300px https://www.youtube.com/watch?v=nXN_DqkCDWY&list=PLYEdxnNL4nnoAo2ulQn-7v42aPlMa1ivc&index=3 Comment consulter vos transactions youtube com/atlassian/confluence/extra/widgetconnector/templates/youtube.vm 600px 280px https://www.youtube.com/watch?v=YnSNf9i4lmw&list=PLYEdxnNL4nnoAo2ulQn-7v42aPlMa1ivc&index=2 Si vous ne trouvez pas ce que vous cherchez, contactez support@payxpert.com pour proposer un sujet de vid é o. Related articles false false label = "backoffice_videos_en"

Backoffice videos

Blacklists

PayXpert maintains a global blacklist of credit card numbers, emails, IP addresses, bank account numbers and industry-standard countries that have been proven to have been used in fraudulent transactions in the past. Our blacklist is being updated constantly, and it is applied by default for all of our merchants, to protect you from fraud. This is done in the background on your behalf; you cannot see the global blacklist. That being said, you can also create your own Blacklist. This gives you extra control over fraud prevention and allows you to react to suspicious transactions yourself . Your personal Blacklist is explained below. To access your personal Blacklist, go to Settings > Blacklists . These credit card numbers have been added manually to our blacklist by opening the suspicious transaction from the Processing menu Click the View 🔍 button in the actions column to view the details of a blacklisted item. Adding an item to your Blacklist To add an email, IP address, or country to your Blacklist: Go to Settings > Blacklists . Click the Add entity button on the top right of your screen. The following form appears: In the Originator drop-down list, select the Originator for which you want the Blacklist entry to apply. Select a type for your new Blacklist item: Country : A country whose geographical location you want to block from purchasing from your originator(s). Note that a few select countries are already blocked by default. Email address : An email that you think has been used or will be used to process a fraudulent or high-risk payment(s) via your originator(s). IP address : An IP address that you think has been used or will be used to connect to our payment page to exploit your business for fraudulent purposes. It is not possible to blacklist a customer ’ s IP address if it is not known. Furthermore, blacklisting a public IP address will cause false positives. We therefore recommend only blocking that customer ’ s credit card number and email. The corresponding user(s) will not be able to purchase from your website or terminal. To modify an item on your business ’ s Blacklist. Go to Settings > Blacklists . Click the Edit this entity button in the actions column to open the Blacklist item for editing. Modify the email, country, or IP address of the blacklisted item. Note: that you can also modify the Originator field Optional Advanced fields: Start date and end date for the item to be blacklisted Click Edit to save your changes. Related articles false false label = "how_to_blacklist_a_transaction"

When will I receive my next invoice?

Invoices are generated automatically by the system according to the agreed criteria and timings. All the details of when the invoices are created, paid and processed are agreed upon by you and your Account Manager before the processing of payments begins. These details are specified in the contract agreement between your business and PayXpert. Please note that if there has not been any movement for a period, then we will usually wait to invoice you until the next active period. Related articles label in ( "invoices" , "how_to_view_your_invoices" , "accounting_menu" , "faq_billing_payoutshowoften" ) false false creation