What is a ticket?
If you have any issue and need to scalate the problem or need the Payxpert support to resolve it, you may choose to create a ticket. Tickets are visible to Payxpert´s support team and are easy to follow up. Furthermore, you will have access to a historic list of tickets for later consultations.
When should I create a support ticket?
Anytime you have a concern, question or comment, our support staff will be happy to help you.
How do I create a support ticket?
Go to Support on the top right of the menu. You will find the + icon on the left.
A simple form will be displayed.
Adding Attachments to a support ticket
Attachments can be added once the ticket is created. A tab Attachments gives you access to all attachments.
To add a new one you can click on the + icon.
Comments in support tickets
Comments display a history of changes as well as extra information the user or support staff might want to give.
Comments can be sorted by date by using the icon + .